Refund policy
Last updated: September 28, 2026
We want you to be happy with everything you buy from Goodbarrow. If something isn't right, you have 30 days to send it back.
Return window
You can return most items within 30 days of delivery for a full refund of the item price.
What can be returned
To be eligible for a return, items must be:
- Unused, and not installed, mounted, or assembled
- In their original condition, with all parts, hardware, and instructions
- In the original packaging whenever possible
The following can't be returned: gift cards, items marked Final Sale, and items damaged by misuse, improper installation, or normal wear.
How to start a return
- Email with your order number and the item(s) you'd like to return.
- Within 1 business day, we'll reply with return instructions and the address to send your item to. Please contact us before shipping anything back — items sent without return instructions may be delayed or can't be processed.
- Ship the item back using a trackable shipping method and reply with the tracking number.
Return shipping costs
- Changed your mind or ordered the wrong item: you're responsible for return shipping costs.
- Item arrived damaged, is defective, or we sent the wrong item: we cover everything. We'll send a prepaid return label, a replacement, or a full refund — your choice.
We never charge restocking fees.
Refunds
Once your return arrives, we'll inspect it and email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Depending on your bank, it may take another 5–10 business days for the refund to appear on your statement.
Damaged, defective, or incorrect items
- Damaged in shipping: contact us within 7 days of delivery with photos of the item and the packaging.
- Defective or not working as described: contact us any time within 30 days of delivery.
We'll make it right with a replacement or a full refund at no cost to you, and in many cases we won't need the item back.
Exchanges
The fastest way to exchange an item is to return the original for a refund and place a new order for the item you want.
Order cancellations
You can cancel for a full refund any time before your order ships. Email us as soon as possible at . Once an order has shipped, our standard return policy applies.
Late or missing refunds
If you haven't received your refund within 10 business days after we've confirmed it, please check with your bank or card issuer first, then contact us at and we'll follow up.