Terms of service

Terms of Service

Last updated: September 28, 2026

Overview

This website is operated by Clear Water Commerce, LLC, doing business as Goodbarrow ("Goodbarrow," "we," "us," or "our"). By visiting goodbarrow.com or purchasing from us, you agree to these Terms of Service ("Terms"), along with our Privacy Policy, Refund & Return Policy, and Shipping Policy, which are incorporated into these Terms by reference. If you don't agree, please don't use this website.

Eligibility

You must be at least 18 years old, or the age of majority where you live, to place an order. By placing an order, you confirm that the information you provide is accurate and complete.

Products and descriptions

We work to display products, colors, dimensions, and specifications as accurately as possible. However, we can't guarantee that every description, image, or color is completely accurate or error-free. If a product you receive isn't as described, your remedy is to return it under our Refund & Return Policy.

Pricing and availability

All prices are in U.S. dollars. Prices, products, and availability may change without notice. If a product is listed at an incorrect price or with incorrect information because of an error, we reserve the right to cancel any orders placed for that product. If your payment has already been charged, we'll issue a full refund.

Orders and payment

Placing an order is an offer to purchase. We may accept or decline any order, for example, if an item is unavailable, if we detect suspected fraud, or if there's an error in the order. If we cancel an order after you've been charged, we'll refund you in full. Payments are processed securely by our payment providers; we don't store your full card details.

Shipping, returns, and refunds

Shipping is governed by our Shipping Policy. Returns, refunds, and cancellations are governed by our Refund & Return Policy.

Product use and installation

Many of our products must be assembled, mounted, or installed. You're responsible for following the included instructions, respecting stated weight and load limits, and using appropriate hardware for your wall, ceiling, or floor type. When in doubt, consult a qualified professional. Goodbarrow isn't responsible for damage or injury caused by improper installation, overloading, misuse, or modification of a product.

Intellectual property

All content on this website — including text, graphics, logos, and images — belongs to Goodbarrow or its licensors and is protected by applicable laws. You may not copy, reproduce, or reuse it without our written permission.

Reviews and submissions

If you submit a review, comment, or other content, you grant us a non-exclusive, royalty-free right to use, display, and reproduce it in connection with our store. You agree that your submissions will be accurate and lawful, and won't infringe anyone else's rights. We may remove any content at our discretion.

Prohibited uses

You may not use this website for any unlawful purpose; to interfere with its security or operation; to submit false or fraudulent information or orders; or to scrape, copy, or resell our content without permission.

Third-party links and services

Our website may contain links to third-party websites or use third-party services such as payment processors and shipping carriers. We aren't responsible for the content, policies, or practices of third parties.

Disclaimer of warranties

Except as expressly stated in our policies, and to the fullest extent permitted by law, our website and products are provided "as is" and "as available," without warranties of any kind, whether express or implied. This includes, without limitation, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Nothing in these Terms limits any rights you have under applicable consumer protection laws that can't be waived.

Limitation of liability

To the fullest extent permitted by law, Goodbarrow will not be liable for any indirect, incidental, special, or consequential damages arising from your use of this website or any product. Our total liability for any claim related to a product will not exceed the amount you paid for that product.

Indemnification

You agree to indemnify and hold harmless Goodbarrow from any claims, losses, or expenses (including reasonable attorneys' fees) arising from your breach of these Terms or your misuse of any product or of this website.

Governing law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. Any dispute will be handled in the state or federal courts located in Orange County, California, except where applicable law gives you the right to bring a claim where you live.

Changes to these Terms

We may update these Terms from time to time. Changes take effect when posted on this page, and the "Last updated" date above will reflect the latest version. Your continued use of the website after changes are posted means you accept them.